Refund Policy
Refund Policy
We aim to provide clear and fair refund principles for our customers.
Due to the nature of agricultural drone spare parts and international shipping, refunds are handled on a case-by-case basis.
Eligible Refund Situations
Refunds or replacements may be considered under the following circumstances:
- Incorrect items shipped
- Quality issues identified upon receipt
- Damage caused during transportation (with supporting evidence)
Non-Eligible Situations
Refunds may not apply in the following situations:
- Incorrect part selection due to incorrect model or information provided by the customer
- Normal wear and tear
- Damage caused by improper installation, misuse, or modification
- Orders confirmed and processed according to customer specifications
Refund Process
To request a refund or after-sales support, please contact us with:
- Order reference or inquiry details
- Clear photos or videos showing the issue
- A brief description of the problem
Our team will review the request and provide an appropriate solution based on the specific situation.
Important Notes
- International shipping costs are generally non-refundable
- Refund methods and timelines depend on the specific case and payment method
- For wholesale or bulk orders, refund terms may be confirmed separately